Terms & Conditions

Here is some of the nitty-gritty of our projects.

Add Ons

We offer a few additional add ons.

  1. Subtitles: You will receive 2 versions of the video, one without subtitles and one with. This can be added for an additional $250 per video.

  2. HD Video Clips: If you would like to use live action video clips, we have access to thousands of stock videos to choose from. We will find and choose the best shots based on the script and storyboard. Included in video cost.

  3. Logo Animation: We will add animation to your static logo and bring it to life. It will be roughly 3-5 seconds in length and will be included somewhere in the video. This is included in the video cost.

  4. Source Files: We do offer the source files that make up your video included in the various package. However, this does not include the AE file for most packages. For an extra charge you will get the Adobe After Effects animation files. Prices Vary.

  5. Additional Languages: This will inquire translation of the script and a new narration sample. This can be added for an additional $850 per language.

  6. Multiple VoiceOver Artists: We can provide another VoiceOver audio to your video. This will be an extra $250 per audio recording.

  7. Multiple Call-to-Action: Split-test different endings to your video. If you’d like to split test two endings this can be added on for an additional $500.

  8. Resizing : Split-test different endings to your video. If you’d like to split test two endings this can be added on for an additional 50% of video cost.

*These Add Ons will be added to the final invoice.*

Animation Styles

There are many different types of animation styles to choose from. Common styles are Isometric, 2D animation, and Motion Graphics. During the Creative Brief stage you will be asked to choose an animation style you prefer. Simply just send us a link to your favourite animated video, and we will use that as a basis for your video. During the StoryBoard stage you will get an idea of the illustration style being developed to make sure it’s consistent to what you sent us before we begin with the animation. 

Client Responsibilities

All videos produced are part of a collaborative team effort. This means it will require your time and consideration at each stage of the project lifecycle. You will be given a full production team, but ultimately it is up to you to make the final decisions. We will not proceed to the next stage until we have confirmed that you are satisfied.  When we send you updates and requests for approval or changes, the quicker you reply, the quicker the process.


All communication will be through a creative director or a project manager and not directly through the animator, script writer, or voiceover artist. The project manager will act as the mediator between your team and ours. Their role will be to keep the process flowing as seamlessly as possible, give guidance on each stage of the project, and relay information between the two parties. Email is the preferred method of communication as this will create a record of the conversation.

Final Delivery

Once the video is completed and the final invoice has been paid, we will send the video in either a universal MP4 file or an MOV file. 

Payment Terms

Our payment terms are simple. Regular payment will be 50% upfront, and 50% upon completion. Payment can be made via credit, cash, or email transfer. The final video file will not be sent to you until final payment has been received. 


Once your video has been completed, we will add it to our video hosting channel on Vimeo. 


Our production process is based on 8 stages. These stages are highlighted both on the ClearCutVideos website as well as page 6 of the proposal. Our process has been fined tuned to create the perfect video in the most efficient way. Each stage of the process will have its own timeline and an unlimited number of revisions (except the VoiceOver stage - more info below). 


We offer unlimited revisions at every stage of the process except at the VoiceOver stage. Only when you are 100% happy and  we receive confirmation, will we then move onto the next stage. However, for the VoiceOver stage, if you require any additional script changes a small fee will be incurred. If there are mistakes with pronunciation, flow, or any other mistakes on our end, no fee will be applied. Shown in the proposal section.

Satisfaction Guarantee

ClearCutVideos offers a 100% satisfaction guarantee. Since we offer unlimited revisions at almost every step of the process, you will always get the perfect video. If however, you are not satisfied we will keep 50% of the deposit. 

Source Files

The source files are the property of ClearCutVideos. We include the VoiceOver audio track, StoryBoard AI illustrations (for most packages), and the HD video file. Not included are the Adobe After Effect files for the animation (for most packages). We offer this as an add on if required. Please revert to the “Add On” section for pricing and information.


We always try to deliver your video in the shortest possible time. The average timeframe for most 60-second videos are 8-12 weeks. However, this is based on estimates of past projects we have completed. This also depends on the packaged selected and can even vary due to the amount of revisions, video complexity, response time, and other variables. You will be in constant contact with our project manager and be notified if a delay is expected. Since these are custom made videos  that require extensive detail we will always sacrifice time for quality. 

Video Rights

Once the final invoice has been paid, you’ll own the rights to your video. We will be able to showcase your video on our website if we choose to do so.


As mentioned in the proposal, we host an audition for artists to pitch their samples. You will be given the audition samples and asked to choose one talent. We will provide, American/Canadian, adult males, as a default. If you prefer another style, such as a specific accent or female artist, please specify. This will be discussed during the strategy and Creative Brief stages. NO REVISIONS will be provided at this stage. If however, the recording is off from the script or there is a mistake on our end, then a revision will be allowed. An extra read will incur a small charge. Included in the proposal.

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Contact Us:


130 King Street West, Site 1800, Toronto, M5X 1E3

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